Our Policy

PAYMENT

Payment is due in full and will be charged at the time your order is placed. We accept Visa, Discover, MasterCard, American Express and PayPal. All payments are to be made in US dollars. 

SHIPPING COST

To show appreciation to  our valuable customers, we offer FREE shipping.

RETURNS & EXCHANGE POLICY

All products and sales are final. No exchanges or refunds. If the item is damaged during shipment please provide BEFORE & AFTER photos of both the packaging and product and contact us at info@shenyingfinearts.com before returning the item.

PRIVACY AND SECURITY

Shen Ying Fine Arts respects your right to privacy and believes in keeping your personal information confidential. Information you provide us will only be used to enhance your shopping experience and our record keeping. It is our policy to not share any information provided to us by you with anyone else. To process your order we will need your name, email address, shipping address, credit card number, and expiration date. Our secure server is designed to protect this information and is fully PCI compliant. We may from time to time, email any specials we offer, acknowledgments or information about your order. If you do not want this service, please let us know.

PROMOTIONS AND SPECIAL OFFERS

We are pleased to offer occasional special offers and promotions to our customers. When applicable, promotional codes must be entered in the promotion and gift codes box in the shopping cart at the time of checkout. Offers may require that you be logged in to your Shen Ying Fine Arts account for redemption. May not be used for prior purchases or for merchandise unless otherwise specified. All special offers and promotions must be redeemed within the promotional time-frame. Subject to in-stock availability.